With HubSpot's annual conference, Inbound around the corner, now's the perfect time to keep your finger on the pulse of the latest updates and features. As always, HubSpot's monthly release is packed with innovations and advances to help users maximise their HubSpot investment. With so many releases and updates for each hub it's tricky to stay across it all, which is why our team of passionate HubSpotters have reviewed the latest and curated the highlights here for you.
*available to all Marketing Hub Pro+ customers
Buyer Intent now lets you filter and segment companies based on the countries their visitors are coming from. This added geographic insight makes it easier to focus your outreach on regions showing the most interest and adapt your sales strategy to match.
*available to all hubs and tiers
*available to all Sales Hub Pro+ customers
Service managers can now set custom limits for how many open tickets each agent can handle, based on the type of enquiry like calls, messages, or emails. This helps prevent individual team members from being overwhelmed and ensures a more balanced, manageable workload across the support team.
The updated ticket routing system now looks at all open tickets—rather than just the most recent ones—when distributing new cases. This ensures a more even workload across agents, helping to avoid overloading individuals and keeping your support operations running smoothly.
*available to all Service Hub Pro+ customers