Concentrate Logo - Secondary - 170 x 170 px

Digital Projects Specialist / CRM Specialist

Permanent Full-Time | Christchurch-based

Position overview

How this role makes a difference:

Concentrate helps New Zealand’s smartest technology firms used HubSpot to grow markets for their innovations. Clients choose Concentrate because we are the perfect fit for them: a digital sales and marketing agency where tech is all we do and all we know.

This role makes a difference by working with clients to scope requirement and design HubSpot solutions that will deliver on these.

Values we want our people to hold:
  • PERSONABLE: Friendly, positive, good-humoured. Able to proactively build good relationships internally and with customers.
  • PRAGMATIC: Able to step back from what we are doing and assess whether it will help the client. Give the client practical advice they understand, and will deliver results.
  • OWN IT: Take personal responsibility for work, and for meeting client needs. And responsibility for developing own skills and knowledge. On brief, time and budget.
  • EXCELLENCE: Push for the best result we can get, not happy to simply get the job done. Focussed on quality and on the result. Organised, standardised methodology and technology.
  • ENERGY and DRIVE: Organised and self-disciplined, focussed on getting client work done. Positive and encouraging of the team. Drive for personal and customer improvement. Add energy to the room.
Key accountabilities for this position:
  • Delivering HubSpot CRM platform projects and ongoing services for customers
    • Assist in delivery of CRM migration and implementation projects for Concentrate customers.
    • Monitoring performance and adjusting plans
    • Project managing fixed term services work such as HubSpot implementations

  • Providing HubSpot support to named customer accounts
    • Providing advice on how to leverage HubSpot and related technology solutions
    • Responding to client requests for advice and support

  • Providing input into Concentrate’s HubSpot services offering
    • Keeping informed on HubSpot product development
    • Provide input into new HubSpot service ideas
Key people you will be working with:
  1. Owners/senior managers at Concentrate customers, primarily technology-based businesses in New Zealand and Australia.
  2. All Concentrate staff.
  3. HubSpot contractors

Experience, Capabilities & Qualifications

Required experience & skill requirements:

Specialist capabilities

  • Technical project management skills
  • Software lifecycle knowledge including business analysis
  • Experience in providing software implementation advice
  • Experience in understanding user requirements and interpreting for software solution design
  • Microsoft Excel
  • Knowledge of the HubSpot growth technology stack

Technical skills

  • Strong working knowledge of the HubSpot CRM platform
  • Experience working with technologies including CMS, CRM and marketing automation (e.g. HubSpot, ClickDimensions, MS Dynamics, Salesforce, Zoho, SugarCRM, Pipedrive, Marketo, ActiveCampaign)
  • Familiarity with HTML, SQL, XML. Experience with APIs.
  • Database segmentation, reporting and analysis. Experience working with data in spreadsheets would be advantageous
  • Previous hands-on experience executing technical projects such as CRM implementations, software delivery projects, complex web development projects

Consulting skills

  • Ability to build and sustain strong customer relationships (understanding their challenges, communicating well, being highly responsive)
  • Experience working in the B2B technology sector, preferably with owners and managers

Management experience

  • Ability to work with a multi-disciplined team in a highly productive way
  • Excellent project management skills
Required education / qualifications:
  • Business/technology degree
  • Involvement in tech industry groups

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